Frequently Asked Questions

Please select your question category

Ordering is easy! Give us at call or send us an e-mail. A real human will provide you with a quote (including shipping), process the order and answer any questions you may have.

Keebee’s products ship directly from our production facility in Midland, Ontario or from our distribution office in Buffalo, NY. Shipping charges are quoted based on where and what we are shipping. Contact us at any time for a shipping quote.

Anyone, even Martians, can purchase from Keebee. Just give us a call (1-800-563-7740), send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or send a subspace message (call sign K-E-E-P-L-A-Y).

For standard, custard (branded play), or custom (design|build) installations we can help by making product recommendations that will fit your space and budget.

No problem. This is one of the most common changes our customers make. For a small fee, frame colours for your order can be customized.

When you place an order, we will confirm the intended application to ensure you are ordering the appropriate type.
AW type Activity Modules are intended for direct wall-mount application.
AM type Activity Modules are intended for use in a Keebee system or housing. Some Modules are only available in AM type because the activity requires more clearance from the wall. You can use a Housing to wall-mount these modules.

No, and no. The Items™ software comes preinstalled and does not require an internet connection or any updates. Setup is as easy as plug-in and play.

Absolutely! We speak “design speak” but we can do it in a way that anyone can understand. Our full-service design team is here to help you master your vision.

If you would like to use your own or pre-existing art files when customizing Keebee’s products, we can work with AI, and/or EPS (vector art) formats. We can also work with Raster graphics as fully layered PSD file. All artwork should be full size.